Privacy Policy

Creative Boutique operates this online store and website, including all related information, content, functionalities, tools, products and services, with the aim of providing you with a carefully selected shopping experience (hereinafter referred to as the “Services”). Creative Boutique uses the Shopify platform, which enables us to provide you with these Services.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services or when you contact us.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you are aware of and consent to the collection and processing of your personal data described herein.

What personal information do we collect?

“Personal information” means data that identifies you or can reasonably be linked to you. This includes, but is not limited to:

• Contact details: name, address, phone, email.

• Payment information: credit/debit cards, payment and transaction details.

• Account details: username, password, preferences.

• Purchase information: items in cart, wish list, returned or exchanged products.

• Communication with us: the content of your inquiries and messages.

• Device data: IP address, browser, network.

• Usage data: how and when you use our site.

Sources of information

• Directly from you – when you place an order, create an account, or contact us.

• Automatically – through your device and cookies.

• From service providers – for example, couriers, payment operators.

• From partners or third parties .

How we use your information

• To provide and improve services – order processing, payments, delivery, returns.

• Marketing and advertising – sending promotions, emails, online ads.

• Security and fraud prevention – protecting accounts and transactions.

• Communication with you – customer service, order notifications.

• Legal reasons – compliance with laws, regulations and legitimate requests.

When do we share your information?

• With Shopify and service providers (couriers, payment operators, IT systems).

• With marketing partners when necessary.

• When you explicitly agree (for example, through social networks).

• In business transactions (e.g. merger, transfer).

• To comply with laws or protect our rights.

Shopify connection

Our online store is hosted by Shopify. This means that your information may be processed and stored outside of Bulgaria/EU. You can read more here: Shopify Privacy Policy .

External sites and links

Our site may contain links to other sites. We are not responsible for their privacy and security policies. We recommend that you always review their terms and conditions.

Children's data

Our services are not intended for children and we do not knowingly collect personal data from individuals under the age of 18. If you believe that your child has provided such data, please contact us to delete it.

Security and data storage

We use standard security measures, but we cannot guarantee "perfect security."
We retain your data for as long as necessary to: fulfill orders, maintain your account, comply with legal requirements, and resolve disputes.

Your rights

As a customer in the EU, you have the following rights:

• Access to the information we hold about you.

• Erasure of your data ("right to be forgotten").

• Correction of inaccurate data.

• Portability – a copy of your data in a structured format.

• Withdrawing consent – ​​if you have given it for marketing.

• Objection to processing for marketing purposes.

To exercise these rights, contact us at: info@crv.bg .

Complaints

If you have a complaint about the way we process your personal data, you can contact us directly.
You also have the right to file a complaint with the Commission for Personal Data Protection (CPDP) in Bulgaria.

International transfers

Your data may be transferred to and stored outside the EU. In such cases, recognised safeguards (e.g. EU standard contractual clauses) will be used.

Policy Changes

We may update this Privacy Policy from time to time. Any changes will be posted here with a new "Last Updated" date.

Contact

If you have any questions or would like to exercise your rights, you can contact us:
📧 Email: info@crv.bg
📍 Address: Ruse, 7000, Bulgaria

CRV.Wear is the controller of your personal data under applicable law.